This page explains, in plain language, how AlicoRemit  (“AlicoRemit”, “we”, “our”) collects and uses your information, and what privacy rights you have under UK law. For the full details, please read our Privacy Policy.

 

What does privacy mean?

When we say “privacy”, we mean how your personal information is: – Collected
– Used
– Stored
– Shared
– Protected

It also includes your right to control what happens to your information.

Examples of managing your privacy include: – Deciding whether to accept cookies on our website
– Asking us to stop sending you marketing emails
– Requesting a copy of your personal data

 

What data does AlicoRemit collect?

We may collect: – Basic details: name, address, email, phone number, date of birth
– Financial details: bank account, card number, payment records
– Identity documents: passport, driving licence, proof of address, or evidence of how you fund your transfers
– Audio/visual information: photos, document scans, call recordings (for quality assurance)
– Technical data: device ID, IP address, cookies, browser type
– Location data: if enabled on your device
– Transaction details: transfer history, reference numbers, purpose of transfers
– Recipient details: name, address, phone number, bank details

 

How does AlicoRemit use my personal information?

We use your information to: – Provide services (e.g. process your transfers, manage your Profile)
– Communicate with you (customer service, updates, responding to enquiries)
– Comply with laws (AML, KYC, fraud prevention, sanctions checks)
– Prevent and investigate fraud or illegal activity
– Improve our services and carry out analytics
– Send marketing (if you have consented) and provide offers relevant to you

 

What are my privacy rights?

Under the UK GDPR and Data Protection Act 2018, you have rights to: – Access: request a copy of your data
– Correct: update inaccurate or incomplete information
– Delete: ask us to erase your data (unless we must keep it for legal reasons)
– Restrict: limit how we process your data in certain cases
– Object: stop certain uses (e.g. marketing)
– Portability: ask us to transfer your data to another provider
– Withdraw consent: if you previously gave consent (e.g. for marketing)

You can also control some of your data directly in your account settings (e.g. marketing preferences).

 

How do I submit a privacy request?

• Email us at privacy@alicoremit.co.uk from the same email linked to your AlicoRemit account
  
  
• Or contact our customer service team by phone or chat via Help Centre

We may need to verify your identity before we can act on your request.

 

How does AlicoRemit handle privacy requests?

• Requests are handled by trained staff
  
  
• We may contact you to confirm your identity
  
  
• We aim to respond within 30 days
  
  
• Some requests may take longer, or may be limited if we must retain data by law (e.g. FCA rules, AML regulations)

 

I have more questions — how do I get help?

• Read the full Privacy Policy for all details
  
  
• Visit our Help Centre
  
  

Or contact us directly at privacy@alicoremit.co.uk