AlicoRemit UK – Privacy Policy

Last updated: 05/12/2025

About this Policy

This Privacy Policy (the “Policy”) explains how AlicoRemit “we”, “our”, “us”) collects, uses, shares, and protects your personal data when you use our services, website (www.alicoremit.co.uk) or mobile application. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Policy should be read together with our Cookie Policy and our User Agreement & Transaction Terms. Where we use capitalised terms such as Profile, Services or Transaction, these have the same meaning as in our User Agreement.

Who are we?

We are AlicoRemit a company registered in England and Wales with company number 4402104, registered office at 383a Green Street, London, E13 9AU, UK.
We are authorised and regulated by the Financial Conduct Authority (FCA no. 535954) and registered with the Information Commissioner’s Office (ICO no. Z1510612).

What personal data do we collect?

The personal data we collect will depend on how you interact with us and use our services. It may include:

• Basic Identifying Information: your name, address, email, phone number, date of birth, nationality.
• Government-issued identification: passport, driving licence, national ID card, proof of address (e.g. utility bill).
• Financial information: bank account details, debit/credit card details, payment references.
• Transaction data: records of money transfers, recipient details, payment history.
• Technical data: IP address, device identifiers, browser type, operating system, usage logs.
• Communications data: records of emails, phone calls, or other correspondence with us.

We may also collect special category (sensitive) data where necessary for identity verification or to meet our legal obligations (e.g. biometric checks).

How do we collect your personal data?

We collect data from you in several ways:

• Directly from you: when you register, create a Profile, make a Transaction, or contact us.
• Automatically: via cookies, analytics, and similar technologies when you use our website or app.
• From third parties: such as payment providers, identity verification services, fraud prevention agencies, and public sources.

For more details on cookies, please see our Cookie Policy.

How do we use or process your personal data?

We use your personal data only where permitted by law. Main purposes include:

• To perform our contract with you: providing services, processing Transactions, managing your Profile.
• To comply with legal and regulatory obligations: anti-money laundering (AML), know-your-customer (KYC), fraud prevention, sanctions screening.
• For our legitimate interests: improving services, customer support, record keeping, business management.
• With your consent: sending you marketing communications (you may withdraw at any time).

Who do we share your personal data with?

We may share your information with:

• Service providers: banks, payment processors, IT support, ID verification services.
• Regulators and authorities: FCA, HMRC, law enforcement, courts, the ICO.
• Professional advisers: auditors, insurers, lawyers, accountants.

We never sell your personal data.

Why do we process sensitive personal data?

We may process sensitive data (such as biometric or ID verification data) only when necessary to:

• Comply with legal obligations (AML, fraud prevention, terrorist financing laws).
• Protect against fraud and ensure account security. Where required, we will obtain your explicit consent.

Do we make automated decisions?

We may use automated systems to help prevent fraud, verify your identity, or block suspicious transactions. If an automated decision negatively affects you, you can request a human review by contacting us at privacy@alicoremit.co.uk.

What are my privacy rights?

Under UK GDPR, you have rights including:

• Access: request a copy of your data.
• Correction: ask us to update or fix inaccurate data.
• Erasure: ask us to delete your data (subject to legal obligations).
• Restriction: limit how we process your data.
• Objection: object to processing based on legitimate interests.
• Data portability: request transfer of your data to another provider.
• Withdraw consent: where processing is based on consent.

To exercise these rights, contact us at privacy@alicoremit.co.uk.

How do we protect your data?

We use industry-standard security measures, including:

• Encryption of data in transit and at rest.
• Access controls and authentication.
• Regular security reviews and audits.

While we take all reasonable steps to protect your information, no system is completely secure. Use of our services is at your own risk.

Transferring personal data internationally

As a UK business, we primarily process your data in the UK. Where data is transferred outside the UK (for example, to payment partners abroad), we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

How long do we retain your data?

We retain your personal data for as long as necessary to:

• Provide services and maintain your account.
• Meet legal and regulatory requirements (typically 5 years after your account is closed).

 

Changes to this Policy

We may update this Policy from time to time. Updates will be posted on our website with a new “last updated” date. Significant changes will be notified to you directly.

Children

Our services are not intended for anyone under 18. We do not knowingly collect personal data from children.

Contact & Complaints

If you have questions or complaints about this Policy, contact us:

• Email: privacy@alicoremit.co.uk
• Post: Data Protection Officer, AlicoRemit U.K. Ltd., 383a Green Street, London, E13 9AU, UK

If you are not satisfied, you can complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.