Effective Date: 05 June 2026
1. Introduction
Welcome to Alico Remit.
These Terms and Conditions (“Terms”) govern your access to and use of the money transfer and related payment services provided by Alico Remit (“Alico Remit”, “we”, “our”, or “us”) through our website, mobile application, customer support channels, or any other platform operated by us.
By registering for an account, accessing our website, downloading our mobile application, or using any of our Services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy.
If you do not agree with any part of these Terms, you must not use our Services.
These Terms constitute a legally binding agreement between you and Alico Remit.
2. Definitions
For the purpose of these Terms, the following definitions apply unless the context requires otherwise.
- Account means the personal customer profile created with Alico Remit for accessing our Services.
- Applicable Law means all laws, regulations, rules, guidance notes, statutory instruments, sanctions, anti-money laundering legislation, payment services legislation, consumer protection laws and regulatory requirements applicable in the United Kingdom or any jurisdiction in which Alico Remit operates.
- Beneficiary means the person or organisation nominated by you to receive funds.
- Business Day means Monday to Friday excluding public and bank holidays in England and Wales.
- Customer, You, Your means the individual using our Services.
- Exchange Rate means the conversion rate applied between two currencies.
- Fees means any charges payable for using our Services.
- Payment Instruction means your request authorising us to execute a money transfer.
- Payment Method means any approved funding method including debit card, bank transfer, open banking payment or any other payment option made available by us.
- Recipient Country means the destination country where funds are delivered.
- Services means international money transfers and any additional payment services offered by Alico Remit.
- Transaction means every payment instruction submitted through our platform.
3. About Alico Remit
Alico Remit provides secure international money transfer services allowing customers to send money to supported countries using approved payment methods.
Our Services are available through:
- Our website
- Mobile applications
- Customer service channels
- Approved business partners (where applicable)
Company Details
- Registered Name: Alico Remit Limited
- Registered Office: 383a Green Street, London, E13 9AU
- Company Registration Number: 04402104
- FCA Registration Number: 535954
- Website: www.alicoremit.co.uk
- Customer Support: support@alicoremit.co.uk
- Telephone: +44 2084709333
4. Eligibility
To use our Services, you must satisfy all eligibility requirements.
You confirm that:
- you are at least 18 years old;
- you have legal capacity to enter into contracts;
- you reside in a country where our Services are available;
- the information you provide is accurate and complete;
- you are acting on your own behalf unless otherwise authorised;
- you will use our Services only for lawful purposes.
We may refuse to provide Services where:
- identity cannot be verified;
- information supplied is inaccurate;
- fraud is suspected;
- sanctions restrictions apply;
- regulatory obligations prevent us from processing your transaction.
Meeting the eligibility criteria does not guarantee acceptance of every transaction.
5. Customer Registration and Account
Before using our Services, you must create an Account.
During registration you agree to provide:
- full legal name;
- residential address;
- date of birth;
- mobile number;
- email address;
- government-issued identification;
- any additional information reasonably requested.
You agree that all information supplied remains accurate at all times.
You must promptly notify us of any changes to:
- your address;
- contact information;
- identity documents;
- tax residency where applicable.
You are solely responsible for maintaining the confidentiality of:
- passwords;
- PIN codes;
- biometric authentication;
- verification codes.
You must not:
- share login credentials;
- permit another person to use your Account;
- create multiple accounts without our permission.
If you believe your Account has been compromised, you must notify Alico Remit immediately.
We reserve the right to suspend access until the security issue has been resolved.
6. Identity Verification (KYC)
As a regulated financial services provider, we are legally required to verify customer identity.
Verification may occur:
- before account approval;
- before processing transactions;
- after registration;
- at any time during our business relationship.
We may request:
- passport;
- UK driving licence;
- national identity card;
- biometric verification;
- proof of address;
- bank statements;
- source of funds evidence;
- source of wealth documentation;
- employment information;
- tax information;
- additional supporting documents.
Failure to provide requested information within the specified timeframe may result in:
- delayed transactions;
- rejected transfers;
- account suspension;
- account closure.
Providing false or misleading information may constitute a criminal offence.
7. Our Services
Alico Remit provides international payment services including:
- Bank transfers
- Mobile wallet transfers
- Cash collection (where available)
- Airtime recharge (where available)
- Bill payments (where available)
- Other payment services introduced in the future
The availability of services depends upon:
- destination country;
- receiving institution;
- local regulations;
- sanctions restrictions;
- payment network availability.
We reserve the right to:
- introduce new services;
- withdraw services;
- modify supported countries;
- change payment methods.
Such changes may occur without prior notice where required by law or operational necessity.
8. Payment Methods
Transactions may be funded using approved payment methods including:
- Debit Cards
- Bank Transfers
- Open Banking
- Other payment methods approved by Alico Remit
We may refuse any payment method where:
- payment cannot be verified;
- fraud is suspected;
- the payment instrument has expired;
- the issuing bank declines payment;
- regulatory obligations require refusal.
Funds will normally only be transmitted once cleared funds have been received.
If your payment fails after your transfer has been initiated, we reserve the right to recover the transferred amount from you.
9. Exchange Rates
Exchange rates are determined by market conditions together with our pricing policy.
The exchange rate displayed before confirmation is the rate applicable at that time.
Exchange rates:
- may change throughout the day;
- may differ by destination country;
- may differ according to payment method;
- may include our commercial margin.
Unless expressly stated otherwise, exchange rates are not guaranteed until your transaction has been accepted and funded.
If market conditions change significantly before payment is received, we may cancel your transaction and invite you to submit a new payment instruction.
10. Fees and Charges
Our service fees depend on several factors including:
- destination country;
- transfer amount;
- payment method;
- receiving method;
- promotional offers.
Before confirming a transaction, we will clearly display:
- transfer amount;
- exchange rate;
- transfer fee;
- recipient amount;
- total amount payable.