This page answers the most common questions we receive about how AlicoRemit handles your personal data. For full details, please read our Privacy Policy.
What personal data does AlicoRemit collect?
We collect information you provide directly (name, address, ID details, payment information), data we collect automatically when you use our website or app (technical and usage data), and information from third parties such as ID verification providers and fraud prevention agencies.
Why does AlicoRemit need my ID?
UK money transfer providers are legally required to verify their customers' identity under Anti-Money Laundering (AML) and Know-Your-Customer (KYC) rules. ID verification helps prevent fraud, financial crime, and protects your account.
How long does AlicoRemit keep my data?
We retain your personal data for as long as needed to provide our services and to comply with legal obligations. For customers in the UK, this is typically 5 years after your account is closed or your last transaction.
Can I request a copy of the data AlicoRemit holds about me?
Yes. Under the UK GDPR you have the right to request a copy of the personal data we hold. Send your request to privacy@alicoltd.co.uk and we will respond within one month.
Can I ask AlicoRemit to delete my data?
You can request erasure of your data, but in many cases we must keep transaction records to meet regulatory obligations (typically 5 years). Where deletion is possible, we will remove your information from our systems.
Does AlicoRemit share my data with anyone?
We share data with banks and payment partners (to process your transactions), regulators and law enforcement (when legally required), identity verification services, and our professional advisers. We never sell your personal data.
Is my data transferred outside the UK?
As a UK business we primarily process your data in the UK. When data is transferred abroad (for example, to international payment partners), we use appropriate safeguards such as standard contractual clauses or adequacy decisions.
Does AlicoRemit make automated decisions about me?
We may use automated systems for fraud detection and identity verification. If an automated decision negatively affects you, you can request a human review by emailing privacy@alicoltd.co.uk.
How do I update my personal details?
You can update your name, address, phone number, and email in your account on our website or app. Some changes (such as ID information) may require additional verification.
How do I withdraw my consent for marketing?
You can unsubscribe from marketing communications at any time by clicking "unsubscribe" on any email we send, or by updating your preferences in your account.
How do I make a complaint about how my data is handled?
Contact our Data Protection Officer at privacy@alicoltd.co.uk. If you're not satisfied with our response, you can complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk.